FreshBasket aims to make grocery delivery simple, convenient, and reliable. This policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after they are successfully placed through our website. Processing times may vary depending on product availability and order volume.

2. Delivery Areas

FreshBasket delivers to locations supported by our delivery service. Available delivery areas may change over time.

3. Delivery Time

Estimated delivery times may vary depending on your location, order size, product availability, traffic, weather, and other circumstances.

4. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before you complete your order. Any available free-shipping offers will also be shown during checkout.

5. Receiving Your Order

Please provide an accurate delivery address and contact information when placing your order. Someone should be available to receive the order when it is delivered.

6. Delayed Deliveries

Although we make reasonable efforts to deliver orders on time, unexpected circumstances may cause delays. We appreciate your patience if a delay occurs.

7. Incorrect Delivery Information

FreshBasket is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided during checkout.

8. Damaged or Missing Items

If your order arrives with damaged, missing, or incorrect items, please contact us as soon as possible through our Contact Us page so we can review the issue.

9. Contact Us

If you have questions about shipping or delivery, please contact FreshBasket through our Contact Us page.

10. Policy Changes

FreshBasket may update this Shipping & Delivery Policy when necessary. Any changes will be posted on this page.

Last updated: August 2026