At FreshBasket, we want you to be satisfied with your purchase. This policy explains when products may be eligible for a return or refund.

1. Damaged or Incorrect Products

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us as soon as possible after delivery.

2. Return Eligibility

Products may be eligible for return depending on their condition and type. Items should generally be unused and in their original condition unless they arrived damaged or defective.

3. Fresh and Perishable Products

Because many FreshBasket products are fresh or perishable, returns may be limited for hygiene and food-safety reasons. If a fresh product arrives damaged or unsuitable, contact us promptly so we can review the issue.

4. Refunds

If your return or complaint is approved, we will determine the appropriate resolution based on the circumstances. This may include a replacement, store credit, or refund where applicable.

5. Refund Processing

For approved refunds, processing time may depend on the payment method used and any applicable payment provider processing times.

6. Order Cancellation

If you need to cancel an order, contact FreshBasket as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

7. How to Contact Us

To request a return, replacement, or refund, contact us through our Contact Us page and provide your order details along with a description of the issue.

8. Policy Changes

FreshBasket may update this Refund & Return Policy when necessary. Any changes will be posted on this page.

Last updated: August 2026